Sea Light is committed to delivering the best service experience to our guests. However, in certain unforeseen circumstances, guests may need to cancel or modify their reservation. Below is our detailed cancellation policy:

1. Cancellation Regulations

Cancel 7 days or more before the check-in date: 100% refund of the amount paid.
Cancel 3 to 6 days before the check-in date: 50% refund.
Cancel within 48 hours of the check-in date: No refund.
No-show (failure to check in): No refund, and the hotel reserves the right to cancel the booking.

2. Policy for Changing Check-in Date

Guests may change the check-in date once free of charge if the request is made at least 5 days in advance of the original check-in date.
If the request is made 3 to 4 days in advance, a 20% surcharge of the total booking value will apply.
Date changes are not supported for requests made within 48 hours before the check-in date.

3. How to Cancel or Modify a Booking

Guests can request cancellation through the following channels:

Hotline: 0977 455 546
Email: seanamihotel@gmail.com
Front Desk: At Sea Light Hotel

Please include full booking details in your request to facilitate fast processing.
Refunds (if applicable) will be issued via bank transfer or directly at the hotel within 7–10 business days.

4. Important Notes

The above policy may vary depending on promotional campaigns or special booking packages. Please review all terms before booking.
For cancellations due to force majeure (e.g., natural disasters, pandemics, government travel restrictions), Sea Light will offer flexible support based on the actual situation.

Sea Light hopes that this clear cancellation policy will help guests plan more easily and enjoy the best possible stay with us.