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Sea Light
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HOTLINE: 0977 455546

Sea Light is committed to providing customers with the best service experience. To ensure the rights and responsibilities of both parties, we apply the following general policies:

1. Website Usage Policy

  • Customers accessing and using the Sea Light website must comply with current regulations regarding the use of online information.

  • Any act of breaching security, unauthorized interference, or using website content for unlawful purposes is strictly prohibited.

  • Sea Light reserves the right to edit or update website content without prior notice.

  • Customers’ personal information provided when booking or using services will be protected in accordance with our data privacy policy.

2. Customer Protection Policy

  • Sea Light is committed to protecting customers’ personal information and will not disclose it to third parties without consent.

  • All financial transactions made through the website are encrypted for security.

  • The hotel complies with strict hygiene and safety standards to ensure guests’ health and well-being.

  • 24/7 support is available via hotline and email to promptly resolve any arising issues.

3. Behavior & Accommodation Regulations

  • Guests are required to present valid identification upon check-in.

  • It is prohibited to bring prohibited substances, weapons, flammable/explosive materials, or animals into the hotel.

  • Maintain general cleanliness and avoid disturbing other guests.

  • Do not move, dismantle, or damage hotel property. Any damages caused must be compensated by the guest.

  • Comply with fire safety and hotel security regulations.

4. Dispute Resolution Policy

  • In case of complaints or disputes, Sea Light encourages customers to contact us directly via hotline or email for quick support.

  • If no mutual agreement is reached, the dispute will be resolved in accordance with Vietnamese law at the competent court.

5. Support Contact

For any inquiries regarding general policies, please contact:

Hotline: 0977 455 546
Email: seanamihotel@gmail.com
Front Desk: At Sea Light Hotel

Sea Light is always ready to support and ensure the best benefits for our customers.

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